Refund & replacement policy

Before the code is revealed

If you paid but have not revealed the code, contact support with your order ID and we cancel and refund the order to the original payment method (crypto refunds go to the sending address or an address you provide).

We could not deliver

If payment was received but no code could be delivered (for example the supplier ran out of stock), you choose a full refund or store credit. We process it within 24 hours.

Code invalid on arrival

Report it from the order page inside the product's activation window with a full-screen screenshot of the error (URL bar and time visible) and a screenshot of the account's plan page. We replace the code. If no replacement stock exists we refund that item in full.

Not covered

Attempts after the activation window; accounts that do not meet the listed requirements; later suspension, downgrade or policy changes by the brand or its campaign partner; and anything listed under “Not covered” on the product page.

Chargebacks

Disputes opened instead of contacting support are answered with the delivery log and may lead to account closure.